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xcpad LLC respects your privacy and Xcpad promise to always ensure that your personal data is properly protected and to inform you how Xcpad use your personal data and why it is necessary for us to collect it.
Our most important task is to ensure that the privacy of our customers as well as non-registered visitors to our website is fully protected at all times. Our team is made up of people with extensive online shopping experience. So they see firsthand why privacy is so important. If you have any questions about how Xcpad ensure your privacy is protected, please contact us at [email protected]
What information do Xcpad collect and how?
The main reason Xcpad collect information is to improve your customer experience and provide services in our online store.
When you buy something from our online store, as part of the buying and selling process, Xcpad will collect the personally identifiable information you provide us, such as your name, billing and shipping address, email address and phone number.
When you choose to use some other features of our website, Xcpad will also collect such information. This can include when you submit information about yourself, such as publishing content on our website through surveys, contests, promotions, and product reviews.
Other uses of such information include but are not limited to: fulfilling orders; Customer service; Track the emails Xcpad send you and improve your experience with our website.
The personal information you provided us has been added to our database.
Email marketing (if applicable): With your permission, Xcpad may send you emails about our stores, new products and other updates.
Share your information
Xcpad may share your information:
● With our third party service providers;
● Compliance with legal obligations;
● Protect and defend our rights and property;
● In order to provide you with certain services, Xcpad may need to share your personal data with some of our service partners. These include IT, delivery and marketing service providers.
xcpad LLC only allows its service providers to process your personal data after Xcpad have confirmed that they apply appropriate data protection and security controls. Xcpad also impose contractual obligations on service providers in relation to data protection and security, which means they can only use your data to provide services to xcpad LLC and you, and not for other purposes.
Xcpad use information for?
Xcpad use the Order Information that Xcpad collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, Xcpad use this Order Information to:
● Communicate with you;
● Screen our orders for potential risk or fraud; and
● When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Xcpad use the Device Information that Xcpad collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
You don’t have to give us any of this personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience. But that is your choice – and Xcpad respect that.
Xcpad also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site and app, and developing new products and services. Xcpad also share this information with third parties.
Third party services
The Services may include hyperlinks to services (such as applications and plug-ins), websites, locations, platforms, applications or services operated by third parties (“Third Party Services”), or hyperlinks contained in or related to the Services. These third-party services may use their own cookies, web beacons and other tracking technologies to independently collect information about you and may ask you to provide personal information.
Certain features on the Services allow you to initiate interactions between the Services and certain third-party services, such as third-party social networks (“Social Features”). Examples of social features include: allowing you to send contacts, photos, and other content between the Services and third-party services; “like” or “share” our content; log in to the Services using your third-party service account; and otherwise Connect the service to third-party services (for example, pull or push information to the service). If you use social features and other potential third-party services, the information you post or provide access to may be publicly displayed on the services or on the third-party services you use. Likewise, if you post about a third-party service that references the service (for example, using a hashtag or status update in Twitter related to xcpad LLC or other xcpad LLC affiliates), your post may be used by xcpad LLC and its affiliates on the service or service-related content, or provided by xcpad LLC and its affiliates. In addition, Xcpad and third parties may have access to certain information about you and your use of the Services and any third-party services.
xcpad LLC may work with service providers and other third parties to serve advertisements for the Services and/or third party services. Some of these advertisements may be tailored to your interests based on your browsing of services on the Internet and elsewhere, which may include the use of precise location and/or cross-device data, sometimes referred to as “interest-based advertising” and “online behavioral” advertising ” (“Interest-Based Advertising”), which may include advertising third-party services to you after you have left the Services (“retargeting”).
Types of Cookies involved:
· Functional Cookies: These are vital for the running of our services on our websites and apps. Without the use of these cookies, parts of our websites would not function. These cookies store amongst other things language preferences, they make sure that you can put products in the shopping basket and you are able to pay your order. For example: Xcpad use these cookies to tell if you’re logged in to your account, which allows extra functionality, such as providing review to our products.
· Analytics Cookies: These collect information about your use of our website, and enable us to improve the way they work. This allows us to improve the quality and/or effectiveness of our website. For example, analytics cookies show us which are the most frequently visited pages on our websites allowing us to provide the most popular products always on ready to be delivered state.
· Third party Cookies: Xcpad also place third party cookies to enable the serving of our own advertisements, for example, for our subscriptions offers, on other websites. These advertisements will be based on your browsing behavior on our website and will be tailored to your interests. The information Xcpad gather from your visit is limited to page URLs. For instance, if you are particularly interested in a specific category of our products, the offer advertisements served to you will be mostly in reference to your interests.
xcpad LLC strives to provide you with relevant personal information in a user-friendly way. To this end, Xcpad use different cookies and similar technologies (“cookies”) on websites and applications. Xcpad use functional and analytical cookies to provide the best user experience. We, as well as third parties, will also use tracking cookies on our websites and applications to show you customized advertisements and offers on our websites, applications, third-party websites and applications. By continuing to use this website, you agree to use these cookies.
You can turn off all cookies in case you don’t want to receive them, and you can let your computer warn when using cookies. Disabling cookies may prevent some web services from working properly: it may limit the functionality of our website, and you may not be able to access some features on our website.
As described above, you can stop or restrict the placement of cookies on your computer, or remove them from your browser by adjusting your web browser preferences. Please note that cookie based exit is not valid for mobile applications. However, on many mobile devices, application users may opt out of some mobile advertisements through their device settings.
Protect your information
By using this website or providing us with personal information, you agree that Xcpad may communicate with you electronically regarding security, privacy and administrative issues related to your use of this website.
Xcpad will retain your information for as long as your account is active or as needed to provide you services. Thereafter, Xcpad will only retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
Xcpad may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Xcpad may use third-party Service Providers to monitor and analyse the use of our Service.
· Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en.
Generally, you have the following rights:
● You have the right to request access, correction or deletion of your personal data;
● You also have the right to object to the processing of your personal data and to restrict the processing of your personal data;
● If the processing of your personal information is based on your consent, you have the right to withdraw your consent at any time. Your withdrawal will not affect the lawfulness of the processing until you withdraw your consent;
● You have the right to receive your personal information in a structured, common and machine-readable format (data portability).
These rights may be conditional or restricted. Therefore, it is uncertain whether you have the right to data portability in a given situation, depending on the specifics of the processing activity. Additionally, if you request deletion of your personal data, Xcpad may not be able to provide the service you requested.
You may file a complaint at any time with the U.S. Data Protection Authority or the data protection authority in your country or country in which you believe data protection laws have been violated.
In accordance with the Children’s Online Privacy Protection Act (COPPA), Xcpad do not knowingly provide services to persons under the age of 18. Xcpad will delete information about minors from our records. Photos of minors may be included on our social media, website or advertising feeds, subject to the express approval of a legal guardian.
How to contact us?
The opinions of customers are the driving force for our growth. Whether it is any questions or feedback about this notice, you want us to stop using your information, or you want to exercise any of the above rights or file a complaint. Please feel free to contact our customer service team, they will be happy to answer any questions you may have.
You can contact our Privacy Team at [email protected]